Policies and Terms of service

1. Shipping Policy

Free Shipping: We offer free shipping for all U.S. orders over $100. For orders under $100, a flat rate shipping fee of $9 will apply.

Shipping Timeline: While we strive to process and ship orders promptly, processing times can vary. Orders are typically processed within 1-3 business days. Delivery timelines depend on the shipping carrier and may vary based on location and other factors outside our control. We will notify you of any significant delays.

Shipping Carrier and Tracking: We use various shipping carriers based on availability and location. Once your order has shipped, you will receive a tracking number via email, allowing you to track your package. Delivery times provided are estimates and are not guaranteed.

Lost or Delayed Shipments: We are not responsible for delays caused by the carrier, but if your shipment is lost or significantly delayed, please contact us, and we will work with the carrier to resolve the issue.

2. Return & Refund Policy

Customer Satisfaction Guarantee: We are committed to your satisfaction. If you are not fully satisfied with your purchase, you may return the product within 30 days for a full refund (excluding shipping costs). To initiate a return, please email us at [customer support email] with your order number. The product must be unused and in its original packaging to qualify for a refund.

Damaged or Defective Products: If your product arrives damaged or defective, please email us a photo of the damaged item, and we will send you a replacement or issue a refund at no additional cost. This must be reported within 7 days of receiving your order.

Non-Returnable Items: Please note that certain items may not be eligible for return, such as products that have been opened or used. Final sale items are also not eligible for return.

Catchy Guarantee: “The 420 Flex Promise: Love it or it’s on us!” If you’re not 100% satisfied, we’ll make it right with a hassle-free return or exchange.

3. Privacy Policy

Information We Collect: We collect personal information such as your name, email, phone number, and payment details to process your orders and provide customer support. This information is kept confidential and secure.

Use of Information: Your personal information is used solely for order fulfillment, customer service, and communication. We do not share your information with third parties, except under specific circumstances, such as:

Legal Requirements: To comply with legal obligations, court orders, or governmental requests.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Protection of Rights: To protect our rights, property, or safety, or that of our users or others, we may disclose your information if necessary.

Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach that compromises your personal information, we will notify you promptly in accordance with applicable laws. We will take all reasonable steps to contain and mitigate the breach, including working with law enforcement and cybersecurity experts as necessary.

4. Legal and Regulatory Compliance

Age Restriction: Our products are intended for adults aged 21 and over. By accessing our site and purchasing our products, you confirm that you meet this age requirement. We comply with all applicable laws regarding the sale of hemp-derived THC products.

Product Legality: Our products contain hemp-derived THC and comply with the legal limit of 0.3% THC. It is your responsibility to ensure that our products are legal in your jurisdiction before purchasing. We are not liable for any legal issues that arise due to the illegality of our products in your area.

Compliance with Laws: Our products are produced and sold in compliance with applicable laws and regulations. However, laws may change, and it is your responsibility to ensure that our products remain legal in your jurisdiction. We reserve the right to modify our products, policies, and terms as needed to comply with changes in the law.

Intellectual Property: Our brand name, logo, and content are protected by intellectual property laws. You may use our content for personal use only and may not reproduce, distribute, or exploit it for commercial purposes without our express written consent. Any unauthorized use of our intellectual property may result in legal action.

5. Customer Communication

Email and Social Media: We will communicate with you via email and social media for order confirmations, updates, promotions, and customer support. By providing your email and/or phone number, you agree to receive communications from us. You can unsubscribe from promotional communications at any time, but you will still receive essential updates related to your orders.

6. Disclaimers

Health Disclaimer: This product is not intended for use by individuals under the age of 21. If you are pregnant, nursing, taking medication, or have any medical conditions, consult your physician before use. Keep out of reach of children. This product contains less than 0.3% THC, but consuming hemp products may still result in a positive drug test. These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

Caution: This product may affect mental alertness and coordination. Alcohol may intensify these effects. Do not operate machinery or drive a motor vehicle while using this product.

Third-Party Testing: Our products are tested by Kaycha Labs Colorado to ensure quality and compliance.

7. Assumption of Risk

Assumption of Risk: By purchasing and using our products, you acknowledge and agree that you are aware of the potential risks associated with the use of THC and hemp-derived products. You assume all responsibility for any effects or consequences that may result from the use of our products. We are not liable for any adverse reactions, including but not limited to failed drug tests, allergic reactions, or any other negative health outcomes.

8. Limitations on Liability

Limitation of Liability: In no event will our company, its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or website, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from your use of our products or website will not exceed the amount you paid for the product in question.

No Implied Warranties: To the fullest extent permitted by law, we disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Our products are provided “as is” without any guarantees or assurances of performance or quality.

9. Indemnification

Indemnification: You agree to indemnify and hold our company, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, costs, and expenses (including attorney fees) arising from your breach of these terms, your use of our products, or your violation of any law or the rights of a third party.

10. Force Majeure

Force Majeure: We are not liable for any failure to perform or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, pandemics, labor strikes, supply chain disruptions, or government regulations. In such events, we will make reasonable efforts to fulfill our obligations as soon as possible.

11. Dispute Resolution and Arbitration

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to your use of our products, website, or these terms and conditions shall be resolved through binding arbitration in Minnesota. The arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) in effect at the time of the dispute. The decision of the arbitrator will be final and binding on all parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Waiver of Class Actions: By agreeing to arbitration, you waive the right to bring or participate in any class action, consolidated, or representative action against our company. All claims and disputes must be arbitrated on an individual basis. This means you may bring claims only on your own behalf and cannot act as a class representative or participate in a class-wide proceeding.

Costs and Fees: Each party will bear its own costs and fees associated with the arbitration, including attorneys’ fees, unless the arbitrator determines that the claim is frivolous or brought in bad faith. In such cases, the arbitrator may award costs and attorneys’ fees to the prevailing party as permitted by law.

Exceptions: Notwithstanding the above, you may bring an individual claim in small claims court if your claim is within the jurisdictional limits of that court and does not seek to join or represent other claimants.Opt-Out Option: If you do not wish to be bound by this arbitration clause, you must notify us in writing within 30 days of your purchase or your first use of our services, whichever occurs first. Your written notice must include your name, address, and a clear statement that you do not wish to resolve disputes with us through arbitration. If you opt out, your disputes will be resolved in court in accordance with the governing law and venue provisions of these terms.

Governing Law and Venue: This arbitration agreement and any disputes arising under it are governed by the Federal Arbitration Act. The arbitration shall be held in Minnesota unless otherwise agreed by the parties.

12. Miscellaneous

Changes to Policies: We reserve the right to update or modify these policies at any time. Any changes will be posted on our website, and your continued use of the site after such changes constitutes your acceptance of the new terms.

Governing Law: These terms and conditions are governed by the laws of Minnesota, without regard to conflict of laws principles. Any disputes arising from these terms will be resolved in the state and federal courts located in Minnesota.

Severability: If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.